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Shipping & Returns



Poole and Pheasant work on a weekly preorder basis with an exceptional team to have a really quick turnaround.


How our website works;

We have a small in house section with a few pieces we have ready to go, if these are order before 5pm they will be shipped the next day.

All other items work on the preorder store, every 2 weeks we open the preorders Monday - Friday, the order is placed with our manufacturer over the weekend, the pieces are then directly shipped to our local embroider sew_crafty_norfolk_ltd the next day and embroidered within 3-5 days, I will then pick up the pieces and ship them out to you the same day!

The whole turn around time is around 1-2 weeks from the Friday this includes being shipping to you,  however we are normally in the 1 week bracket.

*All orders will be shipped via Royal Mail 2nd Class.

*Once the items have been shipped please allow 2-3 working days for your items to arrive.


We always want you to have the best shopping experience with us and to be satisfied with your purchase.


*We will except any returns within 14 days of the purchase date. We would ask for images to be provided if necessary and returns will be down to our discretion.

*If applicable we will happily exchange any items 

*For refunds we will always offer and exchange first and refund if found necessary

*All returns are at the buyers expense

*If returning an item please email: first and return with printed exchange form we will email to you. Items musty have original label on.

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