Poole & Pheasant is solely run by Caitlin alongside her full time job, for this reason all orders are packaged on a Friday and dispatched on a Saturday.
All packages are sent out via Royal Mail 2nd class, please be responsible with packing and recycle or reuse.
Return & Exchange Policy
Any order that includes our clothing and accessories, returns or exchanges are accepted within 12 days of receiving the order. Orders will only be accepted for return or exchange if the item is damaged during transit, manufactured fault or is the incorrect size. Pictures would be need to be provided upon request if the item is damaged.
Returns are accepted at the customers expense.
Please contact firstname.lastname@example.org to discuss the returns/exchange procedure before sending your item back. A returns form will be emailed to you which will need to be printed and completed, please include this form within the return package..
*Please note hair accessories and personalised items are non returnable unless damaged*